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Stylized palm tree with green fronds against a blue sky. Taguartsy logo

SHIPPING & RETURNS

We’re excited for you to receive your TaguArtsy pieces! Below you’ll find everything you need to know about shipping, processing, and delivery.

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🇺🇸 United States

We offer free shipping on orders over $49.99 to:

  • Contiguous United States

  • Alaska

  • Puerto Rico

  • U.S. Virgin Islands

For orders under $49.99, shipping typically ranges between $4 – $9, depending on the mail service selected at checkout.

 

Processing Time:
Orders are prepared within 1–3 business days before shipment.

Estimated Shipping Times:

  • Free / First Class: 5–7 business days

  • Priority Mail: 2–3 business days

 

🇨🇦 Canada

We offer free shipping on orders over $74.99.

For orders below that amount, shipping typically ranges between $8.50 – $15, depending on the mail class selected.

 

Estimated Shipping Times:

  • First Class International: 9–10 business days

  • Priority International: 5–6 business days

 

Please note: Customs processing may add additional time.

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🌎 International Shipping (55 Major Countries)

We offer discounted door-to-door tracked shipping to 55 major countries worldwide.

For other countries not listed, tracking updates may stop once the package leaves the United States.

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International delivery times vary by destination.

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Processing Time

Most orders ship within 1–3 business days.

 

During November and busy holiday periods, processing may take 2–4 business days.

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If you do not receive a shipping confirmation within 5 business days, please contact us at info@taguartsy.com.

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Pre-Orders:
Pre-order items typically ship within 1–2 weeks.
If your order includes a pre-order item, the entire order will ship once the pre-order item is ready.

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Tracking Your Order

You’ll receive:

  1. An order confirmation email after checkout.

  2. A shipping confirmation email with your tracking number once your order ships.

 

Please allow 1–3 business days for tracking updates to appear.

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If your package shows delivered but you have not received it, please contact your local postal carrier first. If you still need help, we’re here for you.

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Customs & Import Taxes (International Orders)

Buyers outside the U.S. may be responsible for customs duties, VAT, GST, or other import fees charged by their country.

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These fees are not included in your purchase price.

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TaguArtsy is not responsible for customs delays or additional government-imposed charges.

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For UK customers: VAT and Royal Mail handling fees may apply upon delivery.

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Important Shipping Notes

TaguArtsy is not responsible for:

  • Shipping carrier delays

  • Lost or damaged packages (please contact the carrier first)

  • Packages marked “Delivered” by the carrier

  • Incorrect or incomplete addresses provided at checkout

  • Stolen packages

 

If you notice an address error, contact us immediately before shipment.

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Returns & Cancellations

At this time, all sales are final, and we do not offer returns or exchanges.

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However, if there is any issue with your order, please reach out to us. We truly care about your experience and will always do our best to help.

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📧 info@taguartsy.com
🕒 Monday – Friday, 8am – 5pm (NY Time)

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Refunds (If We Cannot Fulfill Your Order)

While we carefully monitor inventory, if an item becomes unavailable after your purchase:

  • We will notify you promptly.

  • A full refund will be issued within 3–5 business days, OR

  • We may offer store credit or a similar replacement item (your choice).

 

Refunds are typically issued back to the original payment method (credit card, debit card, or PayPal).

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We appreciate you supporting artisan-made jewelry and small business 💛


If you ever have questions, we’re just an email away.

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